Town is working to resolve the unexpected supplier switch note on December National Grid Invoices

 

Photo by Matthew Henry on Unsplash

If you're enrolled in the towns aggregation program and your December bill from National Grid had an unexpected note like this one, saying that you "switched your supplier option to National Grid Basic service Supplier" it sounds like the town is working to resolve the issue:

Here's the note I got from town administrator Kate Hodges this morning:

"We were made aware of this situation yesterday from two other residents and reached out to our contact at Colonial Power. This morning they sent a note back to us stating that the Town’s aggregation is switching suppliers from Dynegy to NextEra effective with the December 2022 meter reads. We, of course, knew this. The representative told us that roughly 1000+ of those meter reads are early (cycle 1) and, due to a timing issue, they weren’t electronically picked up by the new supplier.

 

They have been in contact with National Grid who has assured them that they are diligently working behind the scenes to get the impacted accounts manually enrolled with NextEra for the December 2022 meter read They are working quickly in order to ensure there isn’t an interruption in program participation (this is what was indicated on the postcard that was mailed to those who have opted-in).  However, because the matter is being resolved manually and bills are automatically generated through National Grid, some residents are seeing the message you highlighted on the National Grid bill for this month…(i.e. “Our records indicate that you have switched your supplier option to National Grid Basic service Supplier. If you have been switched without your authorization, a formal complaint can be filed with the Department of Public Utilities.”)

 

Understandably, due to the high rates this winter, everyone is paying closer attention to their bills and we have asked our supplier to provide us with the list of impacted accounts so we can communicate this directly. I have been told we should be receiving this later this morning/early afternoon.

 

Again, this is a known issue that is actively being worked on and, to the best of our knowledge (the company and my office have both reached out to National Grid this morning for another update), unless someone actively opted out of the Town’s Program, all accounts will be switched to NextEra as was noted on the postcard in short order.

 

The company has said that anyone who contacts the Town is more than welcome to call Colonial directly at (866) 485-5858 ext. 1 with any additional questions or concerns."